At Daydream Graphics We do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products, each viewable on the corresponding product page. We want our customers to know exactly what they are ordering. Unfortunately at this time we do not offer returns, exchanges or refunds UNLESS:

  • If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to support@daydreamgraphicsco.com

  • If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.

  • If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that the customer must absolutely make sure their address is correct. Orders that are not received due to the wrong address on the order, the customer will be responsible for costs of the reorder.

A few things to note:

  • Our return policy lasts 30 days. If 30 days have gone by since you received your products, we, unfortunately cannot offer you a refund or exchange.

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Return Form Link

How to Return:

  • Each return should be accompanied by a Return Form.

  • Please fill out accordingly, to the best of your ability and send the product and return slip to the address provided to you via our customer service department.

  • We reserve the right to deny any exchange if the item is clearly not in new condition or does not meet the standards listed above.

Late or Missing Refunds:

  • Check your bank account

  • Contact credit card company

  • Processing time USUALLY takes 1-3 business days

Return Shipping: 

Daydream Graphics will pay for return shipping if the product was damaged upon arrival to the customer. Also, in situations where we sent completely the wrong product to the customer. In any situation that is our fault entirely we will absolutely assume responsibility. Other return reasons are the customer’s responsibility to pay for shipping.

Disclaimer:

If you are shipping items over $50, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to verify that it was indeed shipped back.

Effective Date:
This Shipping & Return policy was last updated June 1, 2024.